FAQs
General Inquiry
Do you have a e-catalog?
You can view our e-catalog here: Primatech Catalog
Can I ask for actual photos of the item?
Of course! Just Viber us through +639458741476 with the item you’d like to see, and we’ll send you the photos.
Do you accept bulk orders?
Yes, we accept bulk orders! You can place your order through this website or contact our sales agent through Viber if you need special assistance.
Is there a minimum order quantity?
No, we don’t have a minimum order quantity. You can place an order, even for just one piece.
Can I reserve items?
Yes! Once the bill is settled, the items are automatically reserved to you.
FAQs
Shipping & Delivery
Do you ship nationwide?
Yes! From Luzon to Mindanao, we’ve got you covered.
What is your lead time for deliveries?
For Metro Manila, 0-2 days excluding weekends and holidays.
For Provincial, it can range from 3-14 days depending on the distance.
What are the shipping rates and options?
For Warehouse Pick Up, you can personally pick it up or book your favorite courier to pick it up for you.
For Shipping Rates, the prices range from P250 to P650. We use Lalamove and Grab for Metro Manila. We use AP Cargo and J&T for provincial orders.
Do you offer Cash on Delivery?
No, we do not offer COD through our website. But you can contact our sales agent and we can accept cash payment upon pickup.
FAQs
Product Installment
Is there a video or guide on how to install your products?
We’ve got your back! Just send us a Viber message and we’ll send you a step-by-step guide with visuals.
Do I need connectors when I buy GU10 Bulb?
Yes, you’ll need a GU10 connector. We offer this product in our catalog.
FAQs
Returns & Refund
I received my item damaged, what can I do?
Please contact us right away. Take photos and videos of the damage and keep the original packaging. We’ll handle it from there.
What is the product warranty?
You get a 1-year warranty for all our products.
What are the terms of warranty?
Terms and Condition
Exclusion of Warranty:
1. Water damage
2. Damage due to poor installation
3. Damage due to voltage problem in site
4. Customer negligence (dropped, deformed, shattered due to poor handling by customer, etc.)
I changed my mind. Can I change my order?
Yes, replacements are possible — but we do charge a replacement fee.